Order Policy
Ordering
Orders must be paid at the time you place your order. Our credit card processing is provided by Paypal. You can place an order at our online store or by calling us at 1-619-921-3930 between the hours of 8:00am and 5:00pm (PST). Any questions can be answered by email at powergripwrap@baseup.org.
In the event that email is not feasible, you may fax a copy of your order and payment information to (619) 466-3565.
Payment
BaseUp.org accepts payment via Paypal. Which will allow you to use all major credit cards (Visa, MasterCard, Discover, and American Express). Orders can be taken over the phone, however we would prefer orders be placed through our online store.
Shipping Methods & Costs
Depending on the item(s) you purchase and the location to which the items will be shipped, various shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
You will be prompted, at checkout, to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout and prior to the completion of your order.
For expedited shipping, (such as Third Day, or Overnight service) your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Returns & Exchanges
Our return policy is very simple. It if doesn’t work - return it. If it does work and you just don’t like it, or think it is ineffective for your desired purpose – give me a call. I have personally used these products, and I believe in the skills that can be taught by using them. The Power Grip Wrap, both adult and youth versions, include a 30 day money back guarantee. Unfortunately, shipping and handling cannot be refunded. Again, before making any returns please call or email us to make sure that’s exactly what you want to do and you’ll receive an authorization number. I apologize, but the shipping cost for returned items will have to be assumed by you, the customer. Any claims for defective merchandise will be handled by the manufacturer themselves. Baseup.org is not, and will not, be held responsible for defective merchandise manufactured by others.